The Optimize founder, Jeff Taverna, has designed and delivered many contact center voice and data options for companies such as Blue Cross and Blue Shield of MN, Medica Insurance Company, Homeownership Preservation Foundation and countless others. Each call center has its own unique needs. Optimize will work with you to determine your needs and design the solution which best meets your organization’s goals
We supply solutions and integrate with both traditional premise based contact centers and cloud based contact centers.
Traditional Contact Centers
Whether it is Avaya, Cisco, I3, Mitel or another premise based contact center you utilize we will work with your vendor to develop telephony solutions that improve your environment. From Lower cost LD and Toll Free to integrating platforms with a data solution, we are positioned to assist with several options and experienced enough to participate in the system design process with your vendors.
Cloud Based Contact Centers
We work with a few cloud based contact center providers bringing about the best in breed for contact center solutions. They can include network, voice, recording, skill cent and workforce management, or anything needed for your staff. We will work with all stakeholders to achieve a well received, professional solution for your enterprise organization.